FAQs & Troubleshooting Guides
Answers to frequently asked questions.
By Josh and 2 others3 authors42 articles
- How can I add pre-installed or store downloaded apps to ArborXR Home or Kiosk Mode?
- How to locate Apps Installed by ArborXR on Meta Quest
- How to locate the ArborXR Home app
- How to Launch WebXR Links in Wolvic
- What URLs and ports are required to allow / whitelist ArborXR traffic in my local network?
- How to use Casting in ArborXR Home and Kiosk Mode
- How to update Horizon OS on your Meta Quest
- On what cloud provider is ArborXR hosted and where are the data centers located?
- What data and telemetry are collected by ArborXR?
- ArborXR's Platform Security
- Where is content that is uploaded to ArborXR stored? Can I upload content to my own storage bucket?
- If I deploy new content to devices, or adjust the device's settings such as the launch method (Kiosk Mode or ArborXR Home), when will that process on devices?
- How to Use ADB Commands in SideQuest
- Can PC-based streaming be initiated when devices are configured to ArborXR Home or Kiosk Mode?
- Can ArborXR be installed on PICO Consumer headsets?
- My organization uses a UEM to manage our phones and tablets. Why should I use ArborXR to manage my Android based XR devices?
- Install Meta’s First Steps app on Quest devices
- Manage MAC Address Randomization
- Does ArborXR have a Public Roadmap?
- How to Use ADB Commands in macOS Terminal
- How to Use ADB commands in Windows Command Prompt
- Spatial / Ambisonic Audio Formatting for 180° & 360° Videos
- Can I use a device's native kiosk mode when I have ArborXR installed?
- Can I use PICO’s native ‘Main Launcher / Kiosk Mode’ alongside ArborXR?
- How to Add an Eduroam WiFi Network in ArborXR
- How to launch Unmanaged Apps in ArborXR Home
- Why are mobile device management (MDM) systems not able to report on the Randomized MAC Address on some devices?
- How Many Devices Can I Enroll to ArborXR Simultaneously, and Are There Recommended USB Hubs for Mass Enrollment?
- How to disable the Boundary on Meta Quest Devices
- When I launch the ArborXR Home app, why does it show a message saying "Device not configured to use ArborXR Home. Please contact your admin."?
- How do I manually connect to a WiFi network on my Meta Quest device in ArborXR Kiosk Mode?
- Is there a limit on how many Horizon managed services-enrolled Quest devices can use a single managed Meta account?
- How do I remove device compatibility from an app?
- How do I add device compatibility to an app?
- Are Shared Spatial Anchors Supported on Meta Quest Devices in Shared Mode?
- How to clear the Device Setup App's Cache
- I uploaded a new version of my app but upon completion of the upload the "Status" column shows "Error".
- How to optimize 360/180 VR video playback settings on ArborXR
- How to resolve the "-116 package sign verity failed" error on PICO
- How to Disable the "Unsafe App Blocked" Google Play Protect Message on Tablets
- Why isn't the WiFi network I added in ArborXR showing up on my headset?
- My headset is connected to WiFi but won't enroll or stays stuck registering