💡 Unsure if your network allows all necessary endpoints from ArborXR and your hardware provider? Load https://network-test.arborxr.com/ on your PC and your XR device's browser to check whether your network can reach all required endpoints.
Please ensure the following URLs are whitelisted and the following ports are opened for your local network / firewall. Note that any traffic sent by ArborXR will be over HTTPS port 443.
Rule | Port | Protocol | Why | Direction | Required? |
arborxr.com | 443 | HTTPS | Our public website | Outbound | No |
*.arborxr.com | 443 | HTTPS | Frontend web applications | Inbound and Outbound | Yes |
xrdm.app | 443 | HTTPS | Backend APIs | Inbound and Outbound | Yes |
*.xrdm.app | 443 | HTTPS | Backend APIs | Inbound and Outbound | Yes |
*.xrdm.app | 443 | WSS | Backend APIs | Inbound and Outbound | Yes |
mqtt-broker.xrdm.app | 443 | HTTPS | Backend APIs | Inbound and Outbound | No |
mqtt-broker.xrdm.app | 443 | WSS | Backend APIs | Inbound and Outbound | No |
production.xrdm.app | 443 | HTTPS | Backend APIs | Inbound and Outbound | No |
abxr.us | 443 | HTTPS | QR Code & HMS enrollment | Outbound | No |
js.chargebee.com | 443 | HTTPS | Chargebee Billing Widget | Outbound | No |
fonts.googleapis.com | 443 | HTTPS | Google Fonts | Outbound | No |
widget.intercom.io/ | 443 | HTTPS | Intercom Support Messenger Widget | Outbound | No |
js.intercomcdn.com/ | 443 | HTTPS | Intercom Support Messenger Widget | Outbound | No |
api-iam.intercom.io/ | 443 | HTTPS | Intercom Support Messenger Widget | Inbound and Outbound | No |
nexus-websocket-a.intercom.io/ | 443 | WSS | Intercom Support Messenger Widget | Inbound and Outbound | No |
static.intercomassets.com/ | 443 | HTTPS | Intercom Support Messenger Widget | Outbound | No |
browser.sentry-cdn.com | 443 | HTTPS | Sentry Javascript Assets | Outbound | No |
*.ingest.sentry.io | 443 | HTTPS | Sentry Error Logging | Inbound and Outbound | No |
storage.googleapis.com | 443 | HTTPS | Cloud Storage | Inbound and Outbound | Yes |
arborxrstatic.com | 53 | DNS | Network Portal Detection | Outbound | Yes |
arborxrstatic.com | 80 | HTTP | Network Portal Detection (Required by Android to ensure connectivity) | Outbound | Yes |
arborxrstatic.com | 443 | HTTPS | Network Portal Detection | Outbound | Yes |
stun.cloudflare.com | 3478, 1473 | STUN, UDP | Inbound and Outbound | Yes |
For more specific whitelisting, see the currently available list of IP addresses for ArborXR below.
💡 The following IP addresses do not provide support for:
Intercom (for Customer Support. Alternatively, email support@arborxr.com)
Google Fonts
Mapbox (device location)
Sentry Error Reporting
Multipart content uploads (app uploads) when connected to our default storage bucket.
34.160.234.114 | 34.120.67.43 | 34.160.123.38 |
34.111.34.133 | 34.111.113.85 | 34.110.176.214 |
34.117.192.101 | 34.117.244.212 | 34.111.83.143 |
34.117.59.106 | 34.160.245.248 | 35.201.127.226 |
34.95.96.100 | 35.241.42.32 | 35.241.33.165 |
34.149.52.196 | 34.160.187.7 | 35.223.125.164 |
34.172.59.161 | 34.172.137.69 | 34.173.200.206 |
34.122.110.183 | 35.193.220.46 | 104.197.77.147 |
34.122.79.145 | 35.193.121.158 | 35.222.149.207 |
35.222.196.74 | 34.71.48.167 | 34.171.226.237 |
141.101.88.0 - 141.101.95.255
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