Web Portal
The web portal is the web component of the platform. The following data is collected via the portal:
User's names
User's emails
User's usage analytics
Browser
Time stamp
OS
IP address
Session duration
Actions taken within the portal (e.g. clicked Apps section).
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ArborXR does not currently collect end-user data. The data listed above is collected only on admin users that create ArborXR accounts for the purpose of managing their organization's content & devices.
ArborXR uses Chargebee for subscription management. Any data related to billing is collected by Chargebee.
Client App
The client app is the Android software running on the device that enables users to manage their devices remotely via the ArborXR portal. The following data is collected via the client app:
Headset Information
Serial number
OS version
Device type
Battery life
Battery temperature
Battery health
Storage space
Network Information
SSID
Signal strength
Frequency
Link speed
IP address
MAC address
Randomized MAC address
Session Analytics
Number of sessions by app
Total time in apps
Average session duration
Max duration in app
Device Location
Based on WiFi network details
💡 App-specific storage is secured by Android functionality. ArborXR's client app only touches app data when deploying files into the app-specific folder on external storage.
Device Setup App
The device setup app facilitates the installation of ArborXR's client app and ArborXR Home onto devices. The following data is logged for support and troubleshooting purposes:
Computer name
Computer's user domain name
Windows/MacOS user name
OS version
💡 For more information on the data collected by ArborXR and how it is processed, please refer to our Privacy Policy.