Starting with Android 10, Google introduced MAC randomization as a default privacy feature. This prevents apps and MDMs (including ArborXR) from tracking a device's permanent hardware identifier across different Wi-Fi networks.
The Technical Limitation
By design, Android masks the true Hardware MAC address. If a device connects to a network manually, it generates a "Randomized MAC" locally. Because this happens at the OS level for privacy, ArborXR cannot "see" or report this randomized address unless it owns the Wi-Fi configuration itself.
The Exception: MDM-Provisioned Networks
If ArborXR (the MDM) creates and pushes the Wi-Fi configuration to the device, the system gains the authority to:
Define the MAC behavior: You can instruct the device to use its "Hardware MAC" instead of a randomized one.
Report the MAC: Once the MDM-provisioned network is active, ArborXR can accurately report the MAC address being used for that specific connection.
💡 Click Manage MAC Address Randomization to learn more.