ArborXR

Josh Franzen

Nathan Sales

Anthony Gallardo

FAQs & Troubleshooting Guides

How can I add pre-installed or store downloaded apps to ArborXR Home or Kiosk Mode?

Steps to locate and launch applications installed via ArborXR on Meta Quest devices.

How to locate Apps Installed by ArborXR on Meta Quest

Steps to locate ArborXR's 'Home' launcher app on your devices.

How to locate the ArborXR Home app

Steps on how to setup VR Browser, Wolvic, to launch WebXR Links within ArborXR Home on PICO and Meta Quest devices.

How to Launch WebXR Links in Wolvic

Collection of URLs and ports required to allow ArborXR traffic in your local network.

What URLs and ports are required to allow / whitelist ArborXR traffic in my local network?

Steps to cast to a TV or external monitor using the device's native casting functionality.

How to use Casting in ArborXR Home and Kiosk Mode

Steps on how to update your Meta Quest via the headset

How to update your Meta Quest

On what cloud provider is ArborXR hosted and where are the data centers located?

Learn more about data and telemetry ArborXR collects.

What data and telemetry are collected by ArborXR?

Learn more about how ArborXR secures its platform.

ArborXR's Platform Security.

Where is content that is uploaded to ArborXR stored? Can I upload content to my own storage bucket?

If I deploy new content to devices, or adjust the device's settings such as the launch method (Kiosk Mode or ArborXR Home), when will that process on devices?

Steps to on how to use ADB commands in the Sidequest app.

How to Use ADB Commands in SideQuest

Does ArborXR support PC-tethered solutions on standalone headsets?

Can ArborXR be installed on PICO Consumer headsets?

My organization uses a UEM to manage our phones and tablets. Why should I use ArborXR to manage my Android based XR devices?

Steps to add the Meta Quest 'First Steps' app as an Unmanaged App and add it to ArborXR Home or ArborXR Kiosk Mode.

How to setup Meta’s ‘First Steps’ app on Quest devices

Prevent your ArborXR-managed devices from defaulting to randomized MAC addresses when setting up WiFi networks.

How to manage WiFi on devices with randomized MAC Addresses

Does ArborXR have a Public Roadmap?

Steps to on how to use ADB commands in the macOS Terminal application.

How to Use ADB Commands in macOS Terminal

Steps to on how to use ADB commands in the Windows Command Prompt.

How to Use ADB commands in Windows Command Prompt

General formatting for spatial / ambisonic audio in videos that will be played back via ArborXR's native video player.

Spatial / Ambisonic Audio Formatting for 180° & 360° Videos

Details and an explanation on ArborXR's lack of support for a device's native kiosk mode.

Can I use a device's native kiosk mode when I have ArborXR installed?

Details on ArborXR's lack of support for PICO's native kiosk mode.

Can I use PICO’s native ‘Main Launcher / Kiosk Mode’ alongside ArborXR?

Steps to use ArborXR's Enterprise WiFi feature to connect your devices to an Eduroam-based WiFi network.

How to Add an Eduroam WiFi Network in ArborXR

Steps to configure Unmanaged Apps in ArborXR Home and use Remote Launch to launch Unmanaged Apps.

How to launch Unmanaged Apps in ArborXR Home

Why are mobile device management (MDM) systems not able to report on the Randomized MAC Address on some devices?

How Many Devices Can I Enroll to ArborXR Simultaneously, and Are There Recommended USB Hubs for Mass Enrollment?

Steps to disable the boundary on Meta Quest devices

How to disable the Boundary on Meta Quest Devices

When I launch the ArborXR Home app, why does it show a message saying "Device not configured to use ArborXR Home. Please contact your admin."?

FAQs

Troubleshooting steps to clear the Device Setup App's cache to help with device enrollment challenges.

How to clear the Device Setup App's Cache

I uploaded a new version of my app but upon completion of the upload the "Status" column shows "Error".

How to resolve the Deployment Error "Download failed at 0.000000% with error: HttpError Forbidden"

Troubleshooting steps on how to configure VR Video on ArborXR

How to optimize 360/180 VR video playback settings on ArborXR

How to resolve the "-116 package sign verity failed" error on PICO

How to Disable the "Unsafe App Blocked" Google Play Protect Message on Tablets

Troubleshooting Guides

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