Overview
In some cases, you may have devices in remote locations that require another person to get them enrolled in your ArborXR organization to be managed. ArborXR provides a few options to help your team get your devices enrolled in your ArborXR organization.
Meta Horizon Managed Services
As of OS v74, Meta has changed how Quest devices enroll into ArborXR. To enroll, you’ll need to use ArborXR’s integration with Horizon managed services. This may come with changes to pricing, privacy, and agreements, as enrollment will be managed through Meta’s system.
Enrollment through Horizon managed services is wireless, does not require personal/individual Meta accounts, and nicely supports scenarios where remote enrollment is needed. See this help article for steps to enroll Quest devices into ArborXR using Horizon managed services.
Device Setup App
⚠️ Meta Quest devices cannot be enrolled into ArborXR using the Device Setup App.
Option 1 - Create and distribute a Configuration Package (Group Enrollment Only)
Ensure the user doing the enrollment has the latest version of our Device Setup App.
Generate a configuration package from the ArborXR Web Portal.
Once generated, you can provide the remote user access to the configuration package by either:
Clicking on the Link icon to copy the download URL for the configuration package.
Clicking on the Download icon to download the configuration package ZIP file.
From there, you can share the configuration package link or ZIP file directly with the offsite individual.
Once they have the associated ZIP file, they can use the Device Setup App to provision the package to the device.
Option 2 - Create and share a Device Setup App User account
Ensure the user doing the enrollment has the latest version of our Device Setup App.
Using the Device Setup App User User Role, either add the individual to your organization or use an existing Device Setup App User.
Instruct the user to log into the Device Setup App. Depending on the device type, they can reference the accompanying Device Setup Help Article in our Device Enrollment via Device Setup App Collection.
QR Code Enrollment
💡 QR Code Enrollment is supported on select non-Meta devices. To learn more about ArborXR's supported devices with the QR Code Enrollment feature, click here.
Once generated, you can provide the remote user access to the QR code by either:
Clicking on the Download icon to download a .png of the QR code and sharing the QR code image file.
Set up the remote user with an ArborXR account with the Member User Role or a Custom Role (Essential and Enterprise Plan only) to log into ArborXR. Once logged in, they'll click Groups > [Desired Group Name] > Enrollment, then the Expand icon to open the QR code on their machine to scan with a supported device.
Share the instructions for the respective device with the individual enrolling the device:
💡 If the device does not immediately appear Connected within the ArborXR Web Portal after completing the QR Code Enrollment process, the ArborXR Client app must first make it’s initial connection to our backend. This can take 1-2 minutes after completion of the enrollment process.