💡 New to Horizon managed services? Check out our FAQ, Horizon managed services FAQ 1 (Orientation), for frequently asked questions about Meta's changes and what it means for your organization.
Step 1: Create JSON Enrollment File in ArborXR
💡 Using a single organization in ArborXR?
This step only needs to be done once. If your organization has already connected ArborXR to Horizon managed services (HMS) by creating a Third-Party Enrollment in HMS, proceed to the Enroll Devices step.
Using multiple organizations in ArborXR?
Repeat this step for each organization you need to enroll Quest devices into.
In ArborXR navigate to organization Settings.
Select the Enrollment tab.
Click Create JSON File.
Under Format select Horizon managed services.
Enter a unique title.
Click Create.
Download the JSON file.
Step 2: Create Third-Party Enrollment in Horizon managed services
💡 Using a single organization in ArborXR?
This step only needs to be done once. If your organization has already connected ArborXR to Horizon managed services (HMS) by creating a Third-Party Enrollment in HMS, proceed to the Enroll Devices step.
Using multiple organizations in ArborXR?
Repeat this step for each organization you need to enroll Quest devices into.
Log in to Horizon managed services.
Navigate to Devices in the side navigation menu.
Select Third Party MDMs in the secondary side navigation menu.
Click Create third-party enrollment.
Select ArborXR from the dropdown.
Enter a unique name then click Next.
⚠️ If you have multiple organizations in ArborXR and therefore are creating multiple Third-party MDMs in Horizon managed services, ensure you enter clear and distinct names for each Third-party MDM to avoid confusion.
Upload the JSON file downloaded from ArborXR then click Next.
Click Save.
Step 3: Enroll devices
Put the headset on.
Important ⚠️: If the device is already set up, you will need to factory reset it as MDM enrollment via Horizon managed services can only be done during the initial out-of-box device setup experience.
Follow the initial in-device instructions. Do no download the Meta Horizon mobile app.
If the device was purchased as a Meta Horizon managed services device, select Continue when you reach the Connect your headset to your organization screen.
If you are repurposing a Meta Quest device for your organization, when you reach the Pair your headset to the Meta Horizon mobile app to continue screen, first select Connect to your organization at the bottom.
You’ll see a 8-digit device code on screen.
Take off the headset. On your PC navigate to Horizon managed services and log in.
Navigate to Devices in the side navigation menu.
Click + Enroll Devices.
In step 1, Select how the device will be configured, select the ArborXR third-party enrollment created in Step 1.
⚠️ If you have multiple organizations in ArborXR and therefore have created multiple Third-party MDMs in Horizon managed services, it's crucial to select the correct Third-party MDM when enrolling the device to ensure it's enrolled into the right organization.
In step 2, Enter the 8 character temporary device code, enter the 8 character displayed within the headset.
In step 3, Select which account to use on the device:
Select option 1 if you want to complete setup with your own managed Meta account.
Select option 2 if you want someone else to complete device setup with their own managed Meta account.
💡 If you select option 2, the device will automatically power off. Once the end user with the headset power it on, they need to navigate to work.meta.com/device, log in with their managed Meta account, and enter the device pairing code. The managed Meta account that they logged in with will now be associated with the device.
Click Enroll device.
After completing the enrollment by accepting all prompts within VR, the device will appear in both Horizon managed services and in ArborXR. It may take up to 1 minute before it appears in ArborXR.
💡 While this guide is comprehensive, you may also want to read Meta's help article on device enrollment.