Skip to main content
All CollectionsEnroll & Manage DevicesDevice EnrollmentCommon Enrollment Errors
Existing App with Device Ownership Prevents Client App Installation
Existing App with Device Ownership Prevents Client App Installation

Steps to resolve the "Another device owner application is installed" error in the Device Setup App.

Josh Franzen avatar
Written by Josh Franzen
Updated over 2 months ago

Overview

While setting up devices with ArborXR you may get the error, Another device owner application is installed. This means that the device has another application installed on the device that is acting as the device owner, thereby preventing ArborXR from being set as the device owner.
​

πŸ’‘ A device owner is an application that runs as a device administrator on your device. The device owner app can take control of the configuration, security and other applications on the device. Note that a device can only have one device owner.

Solution

Factory reset the device to uninstall the device owner application. Once the factory reset is completed, proceed with setting up your device with ArborXR.

Did this answer your question?