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Prevent Device Factory Reset

Steps to prevent ArborXR-managed devices from being factory reset via device settings.

Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

Who can use this feature?

πŸ‘€ Organizations Owners, Admins, and Members.
🚩 Available on the Essential and Enterprise Plans.

ArborXR offers remote factory reset functionality, which you can learn more about here.

Additionally, ArborXR offers a setting to disable factory resetting locally through the device's in-headset settings UI, to ensure that only admins can remotely factory reset devices as needed via the web portal.

πŸ’‘ Meta's operating system does not provide an option to factory reset the device through the in-headset settings UI. Therefore, this feature is not applicable to Meta Quest devices.

To prevent end users from factory resetting devices locally through the device's in-headset settings UI:

  1. Navigate to the individual ungrouped device or device group in question.

  2. Click on the Settings tab.

  3. Click on Security in the sub navigation menu.

  4. Uncheck the Allow User Factory Reset box.

  5. Click Save.


  • Upon clicking Save, the specified configuration for Allow User Factory Reset will be applied to devices the next time they come online and connect to ArborXR's servers.

  • This does not disable factory resetting via Android's Recovery Mode.

  • This does not disable factory resetting Meta Quest devices via the Meta Quest mobile app.


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