⚠️ The Remote Factory Reset feature is only available to customers on the Premium Plan.

Option 1: Device Index Page

  1. Navigate to the Devices page.

  2. Select the device you would like to factory reset then click the Edit button.

  3. Select Factory Reset from the dropdown menu.

  4. Click Factory Reset.

⚠️ IMPORTANT: Upon accepting the Factory Reset prompt in Step 4, the device will immediately be removed from the web portal. The device will reset itself to factory conditions the next time it comes online and connects to ArborXR's servers (for the final time).


Option 2: Device Overview Page

  1. Navigate the the Devices page.

  2. Click on the name of the device you would like to Factory Reset to be taken to it's overview page.

  3. Click on the Settings tab.

  4. Click on Security in the sub navigation menu.

  5. Click Factory Reset & Delete Device.

  6. Click Factory Reset.

⚠️ IMPORTANT: Upon accepting the Factory Reset prompt in Step 6, the device will immediately be removed from the web portal. The device will reset itself to factory conditions the next time it comes online and connects to ArborXR's servers (for the final time).

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