💡 NOTE: ArborXR does not support Meta's Multiple Accounts and App Sharing feature. To ensure seamless setup with ArborXR, it is recommended to remove any additional accounts added by the primary Meta account user.
Download and install ArborXR's Device Setup App.
For steps to download and install the Device Setup App, see this article.
Enable developer mode & debug mode on the device.
For steps to enable developer mode & debug mode on Quest devices, see this article.
Connect your device(s) to the PC via USB-C.
💡Use a USB hub to set up devices in bulk.
Put on the headset and within VR you will see two prompts one after the other:
Accept USB debugging? Select Always allow from this computer.
Allow connected device to access files? Select Allow.
Take off the headset and launch ArborXR's Device Setup App, then log in with your ArborXR account. Once logged in, select the organization to which you’d like to add the device(s).
⚠️ If you’re provisioning via Configuration Package, do not log in. Please follow this guide on how to provision via Configuration Package.
When you see the status Pending ADB Authorization in the Device Setup app after accepting the prompts in VR, put on the headset again, the USB-C cable could have momentarily been jostled enough to break the connection and thus re-prompt the user.
Enter a Title for the device (optional).
Select the checkbox for your device(s) then select the Set Up button.
Choose a Setup Method:
Device Group - The device will be enrolled into an existing device group of your choice. Any settings configured to the group, including Wi-Fi, will be provisioned to the device via USB-C as part of the device setup. It is recommended to add Wi-Fi configuration(s) to the group ahead of device setup to automate the networking process. The group's apps and files will download and install to the device over Wi-Fi once the device comes online.
💡 Device Groups provide a way to provision a defined set of apps, files, and settings to multiple devices. For more detailed information, please visit our Device Groups collection of articles.
Enroll Only - The device will be added to your ArborXR dashboard for management but no further actions will take place.
Click on the Set Up button.
Once the setup completes successfully, click the Manage Device button to be redirected to the ArborXR portal and the device's overview page.
💡 NOTE: Meta requires logging in to your Meta account to set up the Quest device. This is problematic as Android accounts prevent the installation of an MDM client application such as ArborXR's Client app. To get around this issue, ArborXR has implemented UI automation as part of the device setup process such that accounts are removed without manual intervention within VR. The UI automation could fail for many reasons, including if the device is not kept awake during the setup process. In this scenario, you may encounter an install error in the Device Setup App.
The solution is to retry the Device Setup process in the Device Setup App, and for good measure, block the headset sensor to keep the device awake. If the setup repeatedly fails despite multiple attempts, accounts can be manually removed within VR by following these steps.