Who can use this feature?

👤 Organizations Owners and custom roles with the "Manage Billing" permission.

Plans & Pricing

See arborxr.com/pricing for details on plans & pricing.

Upgrade from the Free Trial to a Paid Plan

Navigate to Settings in the side navigation menu.
Select Billing.
Click Select your plan.
In the Device Limit input, enter the desired device limit.

💡 The current number of enrolled devices is set as the starting minimum. We recommend setting your limit to include any additional devices you plan to enroll soon.
Select your desired plan:
- For business: Starter, Essential and Enterprise
- For education: Classroom, Classroom Pro, and Enterprise
Click Get in Touch.

💡 Click Get in Touch to submit your upgrade request; a team member will follow up with you shortly. To fast-track your request, select Book Your Call Now to schedule a meeting directly with our team.

Increase or Decrease Device Limit

Increasing your limit: You will be charged a prorated amount for the additional devices immediately. This cost is calculated based on the time remaining in your current monthly or annual billing cycle.
Decreasing your limit: You will receive a prorated credit for the remainder of your billing cycle. This credit will be applied to your account for future device additions; please note that we do not issue cash refunds.

Navigate to Settings in the side navigation menu.
Select Billing.
Click Manage Plan.
In the Device Limit input, enter the desired device limit.
Answer a quick question about how the devices were purchased.
Click Get in Touch.

💡 Click Get in Touch to submit your change request; a team member will follow up with you shortly. To fast-track your request, select Book Your Call Now to schedule a meeting directly with our team.

FAQs

Some of our devices aren’t active, do I still have to pay for them?

Yes. You will be billed based on your organization's device limit, not the number of devices you have enrolled. With that in mind, set your device limit to the number of devices you plan to enroll into ArborXR in the near future.

What happens when I enroll more devices than my plan permits?

All devices enrolled in excess of your plan's limit will be visible in the ArborXR web portal but will be disabled and shown in the Pending tab of the device index page. You will not be able to manage them until you increase your device limit.

💡 A couple of notes with regards to devices enrolled in excess of the limit:

You cannot choose which devices to put in the pending limit increase state. Our system handles this automatically, based on the order the devices were most recently enrolled (last in, first out).
If you have multiple devices awaiting a limit increase and you remove an active device from ArborXR, freeing up a slot, the next device in line will automatically become active (first in, first out).