Who can use this feature?
👤 Organizations Owners and custom roles with the "Manage Billing" permission.
Plans & Pricing
See arborxr.com/pricing for details on plans & pricing.
Make Changes Yourself vs. Contact Us
Many organizations can now make billing changes directly in the ArborXR web portal and pay by checkout, with no need to talk to our team. Whether you see a self-serve checkout or a Get in Touch button depends on your current subscription:
Your subscription | What you can do in the portal yourself |
Monthly | Change your device limit, change your plan (except to the Enterprise or Classroom Ultimate plans), and switch to annual billing. No restrictions. |
Annual | Change your device limit and change your plan (except to the Enterprise or Classroom Ultimate plans), as long as your device limit stays under 50 (before and after the change) and the change is fewer than 25 devices. Your billing cycle stays annual. |
Multi-year (2 to 5 years) | Change your device limit only, with the same limits as annual plans (under 50 devices before and after, change of fewer than 25 devices). Your plan and billing cycle stay the same. |
Trial, or a canceled subscription | Subscribe to any plan (except to the Enterprise or Classroom Ultimate plans) with annual billing. No device limit restrictions. |
If your requested change falls outside these limits, or your organization has a custom billing arrangement, the portal will show Get in Touch instead of a checkout, and our team will help you make the change. Enterprise plans are always handled by our team.
Upgrade from the Free Trial to a Paid Plan
Navigate to Settings in the side navigation menu.
Select Billing.
Click Select your plan.
In the Device Limit input, enter the desired device limit.
💡 The current number of enrolled devices is set as the starting minimum. We recommend setting your limit to include any additional devices you plan to enroll soon.
Select your desired plan:
For business: Starter, Essential and Enterprise
For education: Classroom, Classroom Pro, and Enterprise
If you're eligible to check out in the portal:
Click Checkout.
In the hosted checkout page that opens in a new window, enter your name, email address, and billing address, then click Next.
Select either Credit Card or Direct Debit (ACH) and enter the required info.
💡 Direct Debit (ACH) is only available for customers based in the US.
Review your order, then click Pay & Subscribe. Your new plan takes effect immediately.
If you see Get in Touch instead:
Click Get in Touch to submit your upgrade request; a team member will follow up with you shortly.
To fast-track your request, select Book Your Call Now to schedule a meeting directly with our team.
💡 Upgrading to Enterprise always goes through our team, so you'll see Get in Touch for that plan.
Increase or Decrease Device Limit
Increasing your limit: You will be charged a prorated amount for the additional devices immediately. This cost is calculated based on the time remaining in your current monthly or annual billing cycle.
Decreasing your limit: You will receive a prorated credit for the remainder of your billing cycle. This credit will be applied to your account for future device additions; please note that we do not issue cash refunds.
Navigate to Settings in the side navigation menu.
Select Billing.
Click Manage Plan.
In the Device Limit input, enter the desired device limit.
If you're eligible to check out in the portal (see Make Changes Yourself vs. Contact Us):
Click Checkout.
In the hosted checkout page that opens in a new window, review your order, then click Pay & Subscribe (increases) or confirm the change (decreases). The new limit takes effect immediately.
If you see Get in Touch instead:
Answer a quick question about how the devices were purchased.
Click Get in Touch.
To fast-track your request, select Book Your Call Now to schedule a meeting directly with our team.
Change Your Plan or Billing Cycle
On a monthly plan? You can switch to a different plan (except to the Enterprise or Classroom Ultimate plans) or move to annual billing directly in the portal: go to Settings → Billing → Manage Plan, select the new plan or billing cycle, and check out.
On an annual plan? You can switch to a different plan (except to the Enterprise or Classroom Ultimate plans) in the portal if your device limit is under 50 and stays under 50. Annual plans stay on annual billing; contact us if you want to move to monthly.
On a multi-year plan? Plan and billing cycle changes go through our team. Click Get in Touch on the Billing page and we'll help.
Moving to Enterprise? Click Get in Touch; Enterprise plans are always set up by our team.
FAQs
Why don't I see a checkout option?
Why don't I see a checkout option?
The portal shows a self-serve checkout when your change fits the limits described in Make Changes Yourself vs. Contact Us. If your change falls outside those limits (for example, a device limit of 50 or more on an annual plan, or any Enterprise plan change), or your organization has a custom billing arrangement with us, you'll see Get in Touch instead. Submit the request there and our team will make the change for you.
Some of our devices aren’t active, do I still have to pay for them?
Some of our devices aren’t active, do I still have to pay for them?
Yes. You will be billed based on your organization's device limit, not the number of devices you have enrolled. With that in mind, set your device limit to the number of devices you plan to enroll into ArborXR in the near future.
What happens when I enroll more devices than my plan permits?
What happens when I enroll more devices than my plan permits?
All devices enrolled in excess of your plan's limit will be visible in the ArborXR web portal but will be disabled and shown in the Pending tab of the device index page. You will not be able to manage them until you increase your device limit.
💡 A couple of notes with regards to devices enrolled in excess of the limit:
You cannot choose which devices to put in the pending limit increase state. Our system handles this automatically, based on the order the devices were most recently enrolled (last in, first out).
If you have multiple devices awaiting a limit increase and you remove an active device from ArborXR, freeing up a slot, the next device in line will automatically become active (first in, first out).
How can I update the billing contact, payment method, or billing address?
How can I update the billing contact, payment method, or billing address?
Navigate to Settings in the side navigation menu.
Select Billing.
Click Edit within the corresponding card.
How can I cancel my subscription?
How can I cancel my subscription?
Navigate to Settings in the side navigation menu.
Select the Billing tab.
Click Manage Plan.
Click Cancel.
In the confirmation pop-up click Yes, Cancel.
💡 Your subscription will be cancelled at the end of your current monthly or annually billing cycle.
Can I purchase licences by invoice instead of online checkout?
Can I purchase licences by invoice instead of online checkout?
Yes. Invoice and purchase order purchasing is available for organisations that cannot pay by credit card or direct debit online. This is handled by the sales team rather than through the self-serve portal.
To request invoice purchasing:
Email sales@arborxr.com with your organisation name, required number of licences, preferred plan, and billing details.
Alternatively, click Get in Touch on the Settings → Billing page in the portal. This routes your request to the sales team directly.
For large or multi-year agreements, you can also book a call directly from the Get in Touch confirmation screen.
💡 Enterprise plans are always handled by the sales team regardless of payment method. If you are purchasing 50+ licences or need a multi-year agreement, the sales team will set up your subscription directly.
I can't add a payment method to my managed Meta account
I can't add a payment method to my managed Meta account
Managed Meta accounts created through Horizon Managed Services do not support adding personal payment methods. This is a Meta platform restriction, not an ArborXR limitation. You will see the error "Accounts managed by your organisation do not support adding payment methods" when attempting to add a card.
If you want to purchase and deploy apps to your fleet, there are two routes that don't require a payment method on the managed account:
Discover Apps (Horizon Managed Services): apps are acquired at the organisation level through the Horizon Managed Services admin console. Deploy them to devices or groups from the ArborXR portal. Requires Horizon OS 85 or newer and a current ArborXR client. See Install Meta Horizon Store Apps via ArborXR.
Upload your own APK: if you have access to the APK file directly (e.g. from a developer or enterprise agreement), upload it to ArborXR's Content Library and deploy it to your devices without going through the store.
For the Discover Apps route to work, the title must be available in Meta's managed app catalogue. Consumer-store-only titles are not available this way. Contact the app developer to ask whether they participate in the Horizon Managed Services catalogue or ArborXR's App Sharing programme (partnerships@arborxr.com).