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How to troubleshoot Meta Account Verification
How to troubleshoot Meta Account Verification
Nathan Sales avatar
Written by Nathan Sales
Updated over a week ago

When using a Meta Quest device with ArborXR, you need a verified Meta account in an Oculus Developer Organization. This allows you to enable Developer Mode on each Meta account that you log into each device.
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If you can't see the Developer Mode toggle under Menu > Devices > Select your device > Developer Mode (see example below) in the Meta Quest mobile app, try these troubleshooting steps:
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Force close the Meta Quest mobile app

If you've provided text message or credit card verification to Meta but still see the Get Started link in the app, force close the Android or iOS Meta Quest companion app.
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Enable text message two-factor authentication

  1. Log into your Meta account's Password and Security section then go to Two-factor authentication > Text messages.

  2. Complete the verification process.

πŸ’‘ Meta does not support app-based 2FA for identity verification (e.g. Google Authenticator, Authy, etc).


Contact Meta Support

If the above doesn't resolve the issue, contact Meta Support or Oculus Developer Support. Further investigation may be needed by their teams.
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