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How can I increase my device limit once I've exceeded my organization's device limit?
How can I increase my device limit once I've exceeded my organization's device limit?
Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

πŸ’‘ Upon exceeding your organization's device limit, all excess devices will be visible in the ArborXR web portal but will be disabled and shown in the Pending tab of the device index page. You will not be able to manage them until you increase your device limit.

  1. Navigate to Settings in the side navigation menu.

  2. Select the Billing tab.

  3. Click Manage Plan.
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  4. In the Device Limit input, enter the desired device limit then click Checkout.
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    πŸ’‘NOTE: Your current count of active devices will be pre-filled as the minimum starting quantity. We recommend proactively setting the device limit to the total number of devices you expect to setup with ArborXR in the immediate near future.


  5. In the hosted checkout page that was opened as a new window, review your order then click Pay & Subscribe.

πŸ’‘ NOTE: Upon increasing your device limit, you will be charged a prorated amount for the new devices according to the amount of time left in your current monthly or annually billing cycle.

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