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Opt-In to App, Video & File Installation Error Email Notifications
Opt-In to App, Video & File Installation Error Email Notifications

Receive email alerts in the event of an unsuccessful app or file installation.

Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

๐Ÿ’ก This article is related to the How to Use the Status Page article. For more information about using the Status page monitor the status of content deployments, see this article.

Within Account Settings, there is the option to opt-in to receiving app, video and file installation error email notifications. This is especially useful for those managing a large deployment of devices where visibility on failed installs is critical so that a reinstall can be attempted.

  1. Click on your user name in the top right-hand corner.

  2. Click Account Settings.

  3. Toggle on App & File Deployment Errors to opt-in.

โš ๏ธ Opting-in opts you into receiving app, video & file installation error email notifications across all organizations you have access to.

In the event of an installation error, an email notification will be sent specifying the affected device, the name of the app or file that failed to install, and the name of the organization that the device is a part of.

Clicking the View Error button in the email directs to the Status page with the correct filters applied, so that the installation error can be easily identified and the install retried.


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