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Add VIVE Eagle to ArborXR for Remote Assistance

Written by Josh Franzen

Overview

HTC VIVE Eagle glasses can be added to the ArborXR portal as paired peripherals of an Android phone. Once added, admins can:

  • Stream the wearer's point-of-view camera feed to the ArborXR portal

  • Speak with the wearer through the glasses' speaker and hear them back through the glasses' microphone (two-way audio)

This is the same Remote Assistance feature set used on XR devices, enabling hands-free expert assistance for field workers and frontline staff.

Prerequisites

  • An Android phone running Android 10 or higher. iOS/iPhone is not supported by ArborXR.

  • A pair of VIVE Eagle glasses.

  • A HTC account for use with the VIVE Connect app.

  • An ArborXR account with admin permissions.

💡 VIVE Eagle glasses do not run Android and are not "managed" by ArborXR. They appear in the portal only as peripherals of the Android phone they are paired to. Remote Assistance is the only feature supported on the glasses themselves.

Steps to add VIVE Eagle glasses to ArborXR

Step 1: Enroll the Android phone into ArborXR

This is the phone your glasses will pair to over Bluetooth. We recommend enrolling using a QR code.

Step 2: Install the VIVE Connect app and pair your glasses

On the enrolled phone:

  1. Download and install the VIVE Connect app from the Google Play Store.

  2. Sign in to the VIVE Connect app with your HTC account.

  3. Pair your VIVE Eagle glasses using the VIVE Connect app.

Once your glasses are connected to your phone the VIVE Connect app will automatically connect to ArborXR Client.

Step 3: Grant ArborXR Client access to microphone and camera

In the VIVE Connect app:

  1. Navigate to Settings (cog icon in the bottom right corner)

  2. Select App Permissions

  3. Tap ArborXR Client

  4. Toggle on both Camera and Microphone.

🎉 Your VIVE Eagle glasses are now added to ArborXR

You can confirm this two ways:

  1. Navigate to the phone in the ArborXR portal. A new AI Wearables tab now appears, with your glasses listed in the table.

  2. Go to the All Devices page and find the phone. A blue glasses icon appears next to its name, indicating that VIVE glasses are paired. Click the icon to open a side drawer with details about the glasses.

Start a Remote Assistance session

Confirm user consent settings

By default, Remote Assistance sessions start without prompting the wearer. To require the user to grant permission at the start of every session, go to the relevant group (or ungrouped device's) > Settings > Security and enable Request User Consent for Remote Assist by checking the checkbox then clicking Save.

When enabled, the consent prompt appears on the phone, not on the glasses. The session won't start until the user taps Allow.

Initiate the session

You can start a Remote Assistance session two ways:

Option 1: From the phone's device page

  1. In the ArborXR portal, navigate to the phone the glasses are paired to.

  2. Click Remote Control & Assist.

  3. Select Cast VIVE AI glasses.

Option 2: From the devices table

  1. On the Devices page, find the phone the glasses are paired to.

  2. Click the blue glasses icon to open the side drawer.

  3. Cast + Two-Way Audio next to VIVE AI glasses.

💡 If you skipped step 3, the first time you start a Remote Assistance session with a given pair of glasses, the VIVE Connect app prompts the wearer on the phone (not the glasses):

  1. Allow ArborXR Client to use the glasses microphone? Tap Allow.

  2. Allow ArborXR Client to use the glasses camera? Tap Allow.

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