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Identify OS, ArborXR Client & Home App Versions Installed on Devices
Identify OS, ArborXR Client & Home App Versions Installed on Devices

Steps to identify the current ArborXR Client and Home app versions installed on devices.

Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

Definitions

  • The OS is the operating system of the device.

  • The Client app is ArborXR's background app that enables remote management functionality on the device.

  • The Home app is ArborXR's launcher that locks down the device and enables admins to configure which apps & settings are available to users.


Overview

While the OS and ArborXR's client & home apps automatically update over-the-air (OTA), it can be a challenge to track which versions are installed on which devices given:

  • Device fleets can grow to the hundreds if not thousands.

  • Not all devices in the fleet may come online at the same time.

  • Some devices may not connect to WiFi for long periods of time.

It is important to track these versions as they can determine the functionality offered on devices. For example, remotely launching apps across devices is only supported on devices running version 2022.28.0 or higher of the client app. Likewise, WiFi settings integrated within ArborXR's home app is only supported on devices running version 2022.27.0 or higher of the home app.


Device Overview Page

The overview page of a specific device details information about the device including the OS, client app, and home app versions installed on the device.


Versions widget in the Dashboard page

The Dashboard page includes a Versions widget that list all versions of the home app, client app and OS installed across all devices in the organization.

Clicking on any of the listed version will direct to the device index page with the selected version filter applied, thereby enabling admins to easily identify which devices are on the selected home app, client app or OS version.


Filters in the device index page

The device index page includes advanced filtering options including filters for every version of OS, client app and home app installed across all devices in the organization.


About page within ArborXR Home's Advanced Settings Menu

The About page within ArborXR Home's Advanced Settings details information about the device including the OS, client app and home app versions installed on the device.

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