Change Name and Email

Steps to update your name and email address within ArborXR's Web Portal.

Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

Change Name

  1. Click on your name in the top right-hand corner.

  2. Click Account Settings.

  3. Click Edit to be taken to the Personal Information page where you can change your name.

  4. Once updated, click Save.

Change Email

⚠️ You are not currently able to update your email within your ArborXR account. To update your account email, see the steps below. To learn more on how to create and manage existing ArborXR user accounts see this article.

Part 1: Create new account within existing account.

  1. While logged into your current account, click Settings.

  2. Click Users.

  3. Click Add Users.

  4. Select the same User Role from your current account and enter the new, desired email address.

  5. Click Invite.

  6. Log out of your current session.

Part 2: Activate new account and delete original account.

  1. Navigate to the email inbox for your new email address and complete the verification and setup of your new account.

  2. Log into new account.

  3. Click Settings

  4. Click Users,

  5. Click the three dots to the far-right of the original account's user entry, then click Remove User.

  6. Confirm the deletion of the old account by clicking Yes, Remove.

You've now successfully updated your ArborXR account email! Questions or challenges? Email ArborXR Support at [email protected].

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