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Upload Processing Errors
Upload Processing Errors

Common build upload errors that may be encountered.

Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

Possible errors when uploading versions:

  • packageName must stay the same
    Within the AndroidManifest.xml file, the packageName of the new version must match the packageName of the previous version.

    • Unity: Player Settings > Other Settings > Identification > Package Name

    • Unreal: Project Settings > Android > Android Package Name

  • versionCode did not increase
    The versionCode of the new version must be greater than the versionCode of the previous version. In other words, versionCode must be rolled forward.

    • Unity: Player Settings > Other Settings > Identification > Bundle Version Code

    • Unreal: Project Settings > Android > Store Version

  • Signing key changed
    Sign the new version of your app with the same key used to sign the previous version. Create and use a custom keystore and ensure it's used by the entire Android development team and any build machine that produces .apk files.

  • .apk not signed
    The .apk does not have a signature as required.

  • Corrupt .apk file detected
    Something has gone wrong with the uploaded file.

  • No .apk file detected
    The system could not detect a .apk file in the uploaded file.

    • Troubleshooting:

      • Double-check that the file's extension is .apk.

      • If including an .obb file, ensure the ZIP file includes the .apk file.

      • If including an .obb file with your .apk file, the .obb(s) and .apk must be sent directly to a zipped (.ZIP) folder. The .zip will fail to upload if there are sub-folders.

  • Unknown error
    There was a problem uploading your file. Please contact [email protected].

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