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Steps to Enroll Devices into ArborXR using a QR Code

Josh Franzen avatar
Written by Josh Franzen
Updated over a week ago

Who can use this feature?

👤 Organizations Owners and Admins.
🚩 Available on the Starter, Essential and Enterprise Plans.

Overview

The QR code enrollment method allows administrators to enroll devices to ArborXR by generating and then scanning a QR code. The QR code contains automatic enrollment credentials and a Wi-Fi payload. Administrators can also download and share the QR code to allow users to self-enroll their devices.

Supported Devices

Devices that support this enrollment method include:

  • Magic Leap 2

  • RealWear devices

  • Vuzix M400 & M4000

  • Phones & tablets

💡 Meta Quest devices do not support this enrollment method because they do not offer a step to enable passthrough and scan a QR code as part of the initial device unboxing and setup.

Generate the QR code

  1. Navigate to Groups in the side navigation menu.

  2. Select the group you would like to enroll devices into.

  3. Select the Settings tab.

  4. Expand the Enrollment section.
    ​

  5. Beneath QR Codes, select Build New.

  6. Enter a unique title to distinguish the QR code.

  7. Enter the Wi-Fi payload details devices will be within range of at the time of scanning the QR code.
    ​

    💡 Multiple QR codes can be generated from the same group. If you are sharing QR codes with users for them to self-enroll, you can create a unique QR code per user with their Wi-Fi payload details.

  8. Click Generate.

  9. Now that the QR code has been generated and is displayed in the QR Codes table, click on the download icon to download a .png of the QR code or click on the expand icon to open the QR code on your machine for device scanning.
    ​

Enroll devices

Magic Leap 2

  1. Power on the factory reset or out of the box device. If the device is already set up, you will need to factory reset in order to open the QR code scanner.

  2. Complete the initial device setup steps:

    1. Pair the controller.

    2. Select the language.

    3. Complete or skip the prescription insert instructions.

    4. Accept the EULA.

  3. Select Start Scan to scan the QR Code.
    ​

  4. If scanned successfully, the Android MDM setup window will appear.

    1. In the "Let's set up your work device" screen, select Accept & Continue.
      ​

    2. In the "This device isn't private screen", select Next.
      ​

Once the enrollment completes successfully, it can take up to 5 minutes for the device to appear in the ArborXR web portal. If you do not see the device in ArborXR after waiting about 5 minutes, please power cycle the device.

Phones & tablets

  1. Power on the factory reset or out of the box device. If the device is already set up, you will need to factory reset in order to open the QR code scanner.

  2. Tap the Android welcome screen six times.

    • The taps have to be done in the same place on the screen.
      ​

    • The QR code scanner will open automatically after you complete the six taps.

  3. Scan the QR code.

  4. Finish enrollment by accepting all prompts.
    ​

Once the enrollment completes successfully, it can take up to 5 minutes for the device to appear in the ArborXR web portal.

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