When requested by ArborXR support as part of the troubleshooting process for any issues you report, you gather local device logs from your device using an ADB command. A quick way to do this is through the app, Sidequest.

💡 NOTE: Ensure you download the Sidequest Advanced Installer, not the Easy Installer. The steps below are only for the Advanced Installer version.

Additionally, you are not required to setup a Sidequest account to utilize the ADB command feature within the Sidequest desktop app.

If you wish to generate the logcat file via the command-line, you can learn more about using the logcat command by referencing Android's developer documentation here.

  1. Open Sidequest.

  2. In the upper right-corner, click the Run ADB commands button within the Sidequest app (square button with an arrow inside of it, pointing to the right).

    Sidequest custom command icon location.

  3. Click LOGCAT.

  4. Before starting, ensure the device is connected to the computer with a USB cable, then select the desired output folder for the logcat file by clicking Pick Output Folder.

    💡When selecting a download location, it is recommended to set it to a folder (e.g. - Documents or Downloads) and not at the top-level of the selected hard drive.

  5. Click Start, then, going into the headset, repeat the steps within it to replicate the issue.

  6. Once you have sufficiently replicated the issue, click Stop within Sidequest. The logcat file will save to the location you designated in Step 4 as logcat.log.

  7. Once you have located the Logcat file in your saved folder, share it with the ArborXR team member.

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